+44 1242 255111 info@onegrove.co.uk

FAQ’s

Hopefully all your questions can be answered here – otherwise please email with your specific enquiry.

 

How do I register/book?

Registration and bookings can be done via our online booking system- click here, by telephone on: 01242 255111 or in person at the studios during Reception Hours 0845-1245 Mon-Fri. Or do just send us an email directly – click here.

To register, you will need to fill out our Client Registration Form at the studios on your first visit so please arrive ten minutes early.

If you wish to book for a class, we kindly ask that you make payment for it at the time of booking.

Can I drop in and see you?

Our Reception Hours are 0845-1245 Mon-Fri so someone friendly should be available each morning to show you around and answer any questions you may have about ONE GROVE. Outside these hours, teachers are in class and might not be able to attend to your enquiries- but we will happily schedule a meeting with you at any time if pre-arranged. To schedule a tour, just send us an email directly – click here.

How do I choose a class?

Don’t worry if you have never practiced Pilates or Yoga- we will be able to cater for you in class because our class sizes are always capped to make sure we work at all levels. Some Pilates Mat classes are slightly faster than others- it is worth dropping us an email if you are an absolute beginner and we can direct you accordingly.

It would be useful to book a Private introductory session before any Pilates Mat class but it is not a pre-requisite. You MUST book a private session first to attend a Pilates Equipment class.

If you are fit and healthy, you can jump straight into Barre and Yoga classes.

I have never worked on Pilates Equipment but can I try it out?

If you are new to the Pilates Reformer and large Equipment or new to our studio on the equipment, you will need to book a private appointment with us first so that we can assess your needs and abilities and suggest your class options. This initial appointment is charged at concessionary rates: £40 (for 45min) private or you may wish to share with a friend and pay £25 each (for 55min).

How do I reschedule a class?

You can entirely manage your class schedule online through our bookings software once you are registered. It’s relatively easy but if you need any help, we will happily show you how when you are in the studio. Please note that all changes must be made within 24 hours of the class you are rescheduling!

 

How does the waitlist work?

If you don’t see a space in your chosen class, you can opt to waitlist for that class. You will be sent an email and offered a place if a space opens up within that particular class.

What do I wear?

Wear comfortable workout clothes (cycling shorts under baggy shorts for men). You have the option to work barefooted or in grippy toe socks in the Top Studio but you must wear socks (regular or grippy toe socks) of some description when on the Reformers/Equipment for hygiene reasons. The studios all have a NO Shoe policy.

What do I bring?

It is a good idea to always bring a water bottle to every class. You may want a small towel, especially in Barre (as you are likely to sweat). Please do bring your own Yoga mat too if you wish, although we have plenty you can borrow without charge.

We expect everyone to wipe clean their mats and equipment after each session – cleaning towels are provided.

How long is each session?

Each class is 55 minutes long. Private sessions can be booked at 35mins- 45mins or 55mins according to need.

Does ONE GROVE have Showers?

Yes, we have 2 showers (bring your own towel & toiletries) and a big communal and 2 private changing rooms. We also have secure FREE lockers for your valuables and ample hanging & storage space for your things.

What is your cancellation/refund policy?

Cancellations with less than 24 hours notice: All classes are charged whether used or not.

Should you need to cancel your session, please be aware that ONE GROVE operates a 24 hour cancellation policy. Please note, your account will not be re-credited if you should cancel inside the 24 hour period.

Cancellations with more than 24 hours notice: Classes will be credited back to your account to reschedule.

You can re-book your classes and appointments within their expiration dates. Note that semi-private classes must be either used or cancelled in their entirety and may not be split between attendees.

Refunds are generally unallowable and only given in exceptional circumstances at the discretion of the General Manager.

What if I am pregnant?

Please talk to our team directly if you are pregnant. We will be able to advise you what you can and can’t do with us. Have a look at our Pre and Post Natal FAQs here.

Are you open 24/7, 365 days a year?

No, unfortunately we can’t be. Our bodies need rest periods too! But we try and remain flexible in what we can offer you, where we can. Please see below for periods when we are closed or working on a reduced schedule.

TERM DATES

Please note that the studio will be closed on the following days.

STUDIO CLOSED 21/12/17 – 01/01/18     Christmas New Year Holidays 2017-2018

Please check your expiry dates on your purchases and be mindful of our closures. If you would like to book alternative or additional classes, you can do this directly online or we can help you- please ask. We may be available during closure periods for private appointments on request.

During all school holidays there is a reduced schedule of classes- please consult our live timetable here.

 

Where can I park?

Parking directly outside One Grove is restricted to staff only but there is a pay and display car park at West End – map link here, which is at the High Street end of Grove Street and quick to reach from Pittville.
Most of our clients park (and shop) at Waitrose for free. You would park on the top floor near Sally’s Hair and Just Fabrics. Go down the steps and we are directly behind Ski Tyres at 1 Grove Street.
Here’s the link to the Waitrose Car Park: